Privacy Policy
Information We Collect
When you contact us for plumbing services, request an appointment, or submit a form on our website, we may collect the following information:
- Name and contact details (phone number, email address)
- Service address where plumbing work is needed
- Service request details describing the plumbing issue or project
- Payment information when you pay for completed services
We collect this information only when you voluntarily provide it through our contact forms, phone calls, or online scheduling tools.
How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Dispatch our plumbing technicians to your location
- Communicate with you about your service, including arrival windows and follow-ups
- Process payments for completed work
- Send appointment reminders and service-related updates
- Improve our website and the quality of our services
We do not use your information for unsolicited marketing. If we send occasional service reminders (such as water heater maintenance notifications), you can opt out at any time.
Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share limited information with trusted service providers who help us operate our business, including:
- Payment processors to securely handle transactions
- Scheduling software providers to manage appointments
- Communication platforms to send appointment confirmations and reminders
These providers are contractually obligated to use your information only for the services they provide to us. We may also disclose information when required by law or to protect our legal rights.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.
We use Google Analytics to collect anonymous data about website traffic, including pages visited, time on site, and referring sources. This data helps us improve our website content and user experience. Google Analytics uses cookies to gather this information, but it does not identify individual visitors.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though some features of our website may not function properly without them.
Your California Privacy Rights
As a California-based business, we comply with the California Online Privacy Protection Act (CalOPPA) and applicable provisions of the California Consumer Privacy Act (CCPA).
As a California resident, you have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (though we do not sell personal data)
- Non-discrimination for exercising your privacy rights
To make a privacy request, please contact us using the information below. We will respond to verified requests within 45 days.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers.
While no method of electronic storage or transmission is completely secure, we are committed to protecting the information you entrust to us and regularly review our security practices.
Contact Us
If you have questions about this privacy policy or wish to make a privacy-related request, please contact us:
Barnett Plumbing & Water Heaters
780 E. Airway Blvd, Livermore, CA 94551
Phone: (925) 294-0171
Last updated: March 2026